Most common shop questions are here. There are no silly questions, and you can always reach out for help! Contact us here.

About the Shop

The shop is open by appointment. Please book an appointment here for a test ride, helmet fitting, service drop off, and more. If you need to chat with someone before booking, contact us here.

We keep as many accessories in stock as possible, especially for the brands in our fleet. Browse the online store to check what’s in stock and you can always reach out if you need something specific.

Probably! We’re always happy to see if we can help you get what you need. Just send us an email.

Yes, accessories and gear can be purchased online for store pickup. Bikes require a custom ordering process. Reach out if you are ready to place a bike order.

We're working on it! Shipping isn't available yet, but stay tuned.

Buying a Bike

Inventory changes every day, but we do our best to keep the online store up to date with which models are in stock. Check the shop here and contact us if you are curious about a particular bike.

Most in-stock bikes are ready to ride home within a few weeks of your deposit date! For custom builds or backordered bikes the process can take longer.

Yes, we offer local delivery throughout Chicagoland! For regional delivery of a new bike, reach out to us with your request.

Test Rides

Absolutely. Test rides are invaluable in helping you decide which bike is right for you! A test ride appointment is a zero-pressure, zero sales tactics conversation. We'll show you different options and get you comfortable riding around the block. Schedule a free test ride here.

Of course! Our Bike Match form is a good place to start; send your questions and we’ll talk through everything. We also offer phone consultations if that’s more convenient or if you aren't local to Chicago.

Kids are always welcome at the shop! We recommend that you take the first few laps on your own to get familiar with the bike, and it's up to you if you want to load your kids up for a ride. Bring your own helmets or borrow one of ours.

Bike Service

We typically can’t accommodate walk-in service but do our best to provide a quick turnaround. For existing customers, we offer bike pickups if you get a flat far from the shop or need help transporting your bike to us.

We specialize in cargo and electric bikes. If you need service for a road bike, we’ll be happy to direct you to another neighborhood shop who will be able to offer faster service.

We service Bosch eBike & Shimano STEPS electric systems. We do not service any other electric bike motors. In some cases, we can repair the mechanical components of your e-bike and can sometimes replace standard parts like brake pads if needed. Reach out for more info about your particular bike.

E-bike batteries without a UL 2849 fire safety certification stamp are not permitted in the shop.